Terms and Conditions
The Standards Behind Every Service We Provide
At House Wise Service, we are committed to providing professional, reliable, and high-quality cleaning and maintenance services across Melbourne and Australia. These Terms & Conditions outline the standards, responsibilities, and conditions that apply when you use our services or interact with our website.
By booking or using any service provided by House Wise Service, you acknowledge that you have read, understood, and agreed to the terms outlined below.
Terms & Conditions
By booking or using any service provided by House Wise Service, you acknowledge that you have read, understood, and agreed to the terms outlined below.
Our services are provided according to the service, scope of work, price, date, and other requirements agreed upon at the time of booking. We aim to deliver every service with care, professionalism, and attention to detail.
Customers are responsible for providing accurate information when making a booking, including the property address, contact details, required service, and any special requirements.
A booking is confirmed once House Wise Service has accepted the booking and confirmed the appointment details.
Service prices may vary depending on the type of service, property size, condition, accessibility, and work required. Any additional work outside the agreed scope may result in additional charges, which will be discussed with the customer where reasonably possible.
Payment must be made according to the payment terms agreed at the time of booking.
If you need to cancel or reschedule an appointment, please contact us as early as possible. Late cancellations or missed appointments may be subject to applicable charges where these have been communicated or agreed upon.
Customers must provide safe and reasonable access to the property and inform House Wise Service of any hazards, fragile items, existing damage, pets, chemicals, or other conditions that may affect the safety or delivery of our services.
We always aim to achieve the highest possible standard. However, results may vary depending on the condition, age, material, staining, wear, and accessibility of the area being cleaned or maintained.
Some stains, marks, odours, or damage may not be completely removable.
Customers should notify us of any existing damage, defects, fragile surfaces, or other conditions before work begins.
House Wise Service takes reasonable care when providing services but cannot be held responsible for pre-existing damage or conditions that could not reasonably have been identified before the service.
For the safety of our customers and team members, we reserve the right to postpone, refuse, or stop work if we believe the property or working environment presents an unreasonable safety risk.
Customer satisfaction is important to us. If you are unhappy with any part of our service, please contact us as soon as reasonably possible so that we can review the matter and, where appropriate, work with you toward a reasonable solution.
Nothing in these Terms & Conditions is intended to exclude, restrict, or limit any rights or remedies that cannot legally be excluded under applicable Australian law, including rights available to consumers under the Australian Consumer Law.
We respect your privacy and handle personal information in accordance with our Privacy Policy and applicable Australian privacy requirements.
House Wise Service may update these Terms & Conditions from time to time. The latest version will be published on our website.
If you have any questions regarding these Terms & Conditions or our services, please contact us.
House Wise Service
Melbourne, Victoria, Australia
Phone: +61 469 391 405
Clear terms for a
simple service experience.
Everything you need to know about booking, payments, services, responsibilities and working with House Wise Service.
Booking & Payment
Your booking, pricing and payment details should always be clear. We explain the agreed service, scope of work and any additional requirements before your service begins.
Service & Responsibilities
We aim to deliver every service with care and professionalism. Customers are responsible for providing accurate information, safe access and details about any special conditions.
Safety & Your Rights
Your safety and satisfaction matter to us. Our terms explain service standards, safety requirements, complaints and your rights under applicable Australian consumer law.